Technical Support Specialist
Job Description
Technical Support Specialist
Pittsburgh, PA (Hybrid) | 6-Month Contract-to-Hire
Prequel Solutions is seeking a Technical Support Specialist for a stable Pittsburgh-based organization. This role is ideal for an IT professional with 2-3 years of experience who is looking to expand beyond traditional Help Desk responsibilities and gain exposure to Microsoft cloud technologies, device management, and IT operations.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end users
- Support Microsoft 365, Entra ID, and Windows environments
- Assist with user onboarding, device deployment, and account administration
- Maintain IT asset inventory and equipment records
- Manage and resolve support tickets through the service desk platform
- Assist with endpoint management, software deployments, and patching activities
- Perform initial review of reported phishing emails and security concerns
- Support a cloud-based phone system through basic troubleshooting and escalation
Qualifications
- 2-3 years of IT support, Help Desk, or Desktop Support experience
- Experience with Microsoft 365 and Windows environments
- Familiarity with Entra ID (Azure AD) and user account administration
- Strong troubleshooting and customer service skills
- Experience with ticketing systems
Highlights
- Hybrid schedule (3 days onsite / 2 days remote)
- Stable work environment with strong employee retention
- Excellent benefits upon conversion
full suite of benefits health and retirement, PTO, Paid Holidays etc.
Skills:
Bookkeeping, Cloud Computing, Consulting, Customer Support/Service, Desktop Administration, Email Security, Employee Retention, Help Desk, Identify Issues, Inventory Management, Inventory Reports, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Onboarding, Phishing, Software Patches, Technical Leadership, Technical Support, User Account Administration
About the Company:
Prequel Solutions