Medical Assistant

Medical Assistant | Job Description

Position Summary

We are seeking a detail-oriented and proactive Medical Assistant to support both administrative and clinical workflows. This role plays a key part in managing patient records, coordinating provider communication, and ensuring timely completion of patient-related requests. The ideal candidate is organized, efficient, and able to work collaboratively in a fast-paced medical environment.

Key Responsibilities

Medical Records Management

• Maintain accurate and up-to-date patient medical records within the EMR system
• Scan, upload, and properly index medical documentation into patient charts
• Ensure all incoming records (e.g., referrals, hospital notes, lab results, imaging) are received and attached in a timely manner
• Process medical records requests in compliance with HIPAA and applicable privacy regulations
• Track and follow up on pending records from external providers
• Ensure patient charts are complete and prepared prior to appointments

Administrative & Clinical Support

• Review and manage telephone encounters; ensure messages are complete and routed appropriately
• Communicate patient questions, concerns, and requests clearly to providers
• Submit medication refill requests to providers and assist with processing once approved
• Complete and process patient-related forms (e.g., FMLA, disability, work/school notes) accurately and timely
• Assist with patient intake and documentation verification as needed
• Verify patient demographics and insurance information
• Manage incoming faxes, emails, and electronic documentation
• Maintain tracking logs for patient requests, forms, and pending items

Qualifications

• High school diploma or equivalent: required
• Medical Assistant certification: preferred but not required
• 1–2 years of experience: in a medical office or healthcare setting preferred
• Experience with EMR systems: eClinicalWorks preferred
• Working knowledge of medical terminology:
• Strong organizational skills: and attention to detail
• Ability to manage multiple priorities: in a fast-paced environment
• Strong communication and follow-up skills:

Skills & Competencies

• Proficiency in data entry: and general computer systems
• Knowledge of HIPAA: and patient confidentiality requirements
• Strong critical thinking: and problem-solving skills
• Ability to manage high-volume communication: (phone and electronic)
• Effective time management: and accountability

Preferred Experience (Plus)

• Experience managing telephone encounters and providing messaging workflows.
• Familiarity with medication refill processes.
• Experience completing patient forms (e.g., FMLA, disability).
• Experience in a specialty clinic (e.g., neurology)
• Experience with referrals and insurance authorizations.

Physical Requirements

This role primarily involves sedentary work, including extended periods of sitting, typing, and viewing a computer screen. The position may require occasional standing, walking, and lifting up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under applicable law.

This job description is intended to describe the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may change at any time based on business needs. Employment is at-will.