Food and Beverage Runner - Airport Lounge

Position Overview

The Food and Beverage (F&B) Runner provides best-in-class guest service at the new premium lounge by Airport Dimensions, supporting the Chase Sapphire Lounge by The Club at Harry Reid International Airport. The role is responsible for delivering mobile food and beverage orders directly to guests’ tables, ensuring timely service and quality.

Key Responsibilities

• Ensures a positive guest experience and resolves complaints in line with policy and guest satisfaction
• Acts as the contact point between Front of House and Back of House staff
• Communicates food orders to chefs, noting priorities and special requests (e.g. food allergies)
• Assists wait staff with table setting by fetching and placing appropriate tableware, utensils, and napkins
• Serves food and beverage items in a timely and safe manner following established service rules
• Checks in with guests to take additional orders or refill water as needed
• Conveys guest feedback or requests to restaurant staff
• Maintains up-to-date knowledge of all food and beverage offerings
• Removes dirty dishes and utensils promptly
• Answers guests’ questions regarding ingredients and menu items
• Ensures timely and safe delivery of ordered items
• Performs other related duties as assigned

Required Qualifications

• Hospitality Focus – dedicated to guest satisfaction and creating memorable experiences
• Guest Experience – maintains a friendly, cheerful, and courteous demeanor at all times
• Active Listening – gives full attention to guests and colleagues while communicating effectively
• Reading Comprehension – understands written work documents and instructions
• Speaking – conveys information clearly in both one-on-one and group settings
• Writing – communicates effectively in writing as needed
• Conflict Resolution – de-escalates situations professionally and courteously
• Problem Solving – develops solutions to overcome obstacles
• Ability to interact warmly with guests and coworkers
• Maintains composure under pressure with strong awareness of surroundings
• Presents a polished appearance in line with service standards
• Understands hygiene and food safety rules
• Demonstrates physical stamina to carry heavy trays and stand for long periods
• Available to work various shifts, including weekends and holidays
• Possesses multi-tasking capabilities and strong oral communication skills
• Can handle the demands of a fast-paced work environment (up to 10 hours per shift)
• Capable of lifting and/or moving up to 40 pounds and performing physical tasks such as walking, bending, and twisting
• Must pass and obtain a security background check and airport clearance

Benefits & Perks

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for a variety of products and services