Social Media Engagement Coordinator, Bureau of Communications

Position Overview

The Bureau of Communications plays a key role in the NYC Health Department's public health messaging. Communications leads the agency's public messaging initiatives and manages the agency's most critical interactions with the public, from raising awareness and promoting healthy behaviors to responding to health emergencies, including COVID-19 and other infectious disease outbreaks. It also collaborates with every division to create materials that protect and promote the health of all New Yorkers.

Job ID: COMMUNITY COORDINATOR - 56058

Established in 1805, the NYC Health Department is dedicated to protecting and improving the health of New Yorkers through a wide array of public health programs. Come join us and help continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity: The City of New York is committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment. Reasonable accommodations can be requested by contacting Sye-Eun Ahn at sahn1@health.nyc.gov or 347-396-6549.

Key Responsibilities

• Engage with New Yorker communities by responding to feedback, answering questions, and resolving concerns on platforms including Facebook, X/Twitter, Instagram, Threads, LinkedIn, and Next-door daily.
• Liaise with internal subject-matter experts to obtain vetted agency responses and coordinate messaging with the media community.
• Create messaging guides and social media toolkits based on approved agency social content to increase community awareness and service uptake.
• Support social media staff with copywriting, scheduling, content creation, photo research, social listening, analytics, and other tasks, including posting on all agency social platforms.
• Attend community board meetings and share social media updates.

Required Qualifications

• Minimum Qualifications: A baccalaureate degree with two years of community work experience; or a high school diploma/equivalent with six years of relevant experience; or an equivalent combination. All candidates must have at least one year of community-centered experience.
• Residency Requirement: New York City residency is generally required within 90 days of appointment (exceptions apply for certain City Employees with 2 continuous years of service).

Benefits & Perks

• Loan Forgiveness: Eligible city employees may qualify for federal/state loan forgiveness and repayment assistance programs.
• Benefits: Enjoy unmatched benefits such as a premium-free health insurance plan saving over $10K annually, additional health, fitness, and financial benefits, a public sector defined benefit pension plan, a tax-deferred savings program, and a robust Worksite Wellness Program.
• Work From Home Policy: Depending on your position, you may work up to two days a week from home.
• Job Security: Experience enhanced job security while contributing to making NYC a healthier place to live and work.