Customer Service Rep.

Position Overview

Join the IPG Team! At IPG, we are more than just a global leader in packaging and protective solutions—we are a community that values safety, people, passion, integrity, performance, and teamwork. We are looking for a Customer Sales Support Representative to lead customer contact for all aspects of daily order transactions between IPG's Protective Packaging Customers and Operations. Reporting to the Customer Service Manager or Supervisor, you will be responsible for soliciting orders, managing truck fill rates, addressing customer complaints, and ensuring adherence to IPG policies and procedures.

Key Responsibilities

• Manage daily order transactions by processing product, sample, and literature orders, verifying order accuracy, and communicating order status with external customers.
• Respond to customer inquiries via email or phone and resolve pricing or order issues by collaborating with sales, product, and operations teams.
• Actively solicit orders from existing customers, analyze order histories, and follow up on sample orders to enhance customer satisfaction and revenue generation.
• Coordinate truck fill rates by proactively contacting customers prior to pool truck cut-off and reviewing order cube and dollar values against established criteria.
• Process claims and complaints by gathering pertinent information, coordinating with internal teams, and ensuring timely resolution and follow-up.
• Engage in continuous improvement initiatives including technical training on IPG systems, AS400 usage, and supply chain processes, while providing general support to the sales team.
• Perform other duties as required, including achieving KPI targets, maintaining updated customer databases, and adhering to company policies and core customer service values.

Required Qualifications

• High School Diploma required.
• 3-5 years of Customer Service or related field experience.
• Proficient in Microsoft Office, specifically Excel and Word.
• Strong math skills combined with excellent communication etiquette and active listening abilities.
• Detail-oriented, results-driven, and capable of multitasking in a fast-paced environment.
• A true team player with a passion for providing outstanding customer service.

Preferred Qualifications

• Associate's Degree in business or a related field.
• Familiarity with the packaging industry.
• Experience using the AS400 system.

Benefits & Perks

• Competitive pay.
• Extensive benefits that support you and your family.
• Exciting career development opportunities with ongoing training and professional growth.
• A collaborative and supportive work environment committed to sustainable and eco-friendly solutions.