Operations & Marketing Associate

Springer Capital | Operations & Marketing

Operations & Marketing Associate Responsibilities:

TEAM & EXECUTIVE SUPPORT

• Manage calendars and scheduling for firm leadership, resolving conflicts and prioritizing requests
• Screen and manage correspondence; draft and send communications on leadership's behalf as needed
• Coordinate business travel, including flights, hotels, ground transportation, and itineraries
• Prepare meeting agendas and materials; take notes and track follow-up action items
• Coordinate logistics for internal and external meetings, calls, and events
• Maintain firm files and confidential documents
• Track deadlines and follow up on outstanding items across teams
• Serve as liaison between leadership and internal team members, external partners, vendors, and lenders

FINANCE & DEAL SUPPORT

• Work with the accounting team to maintain and process expense reports
• Support the deal team on drafting construction draws
• Support the asset management team on portfolio and property-level needs
• Assist with basic bookkeeping tasks and invoice processing as needed
• Help coordinate due diligence document requests and organization as needed

MARKETING

• Oversee the property websites, ensuring content, photos, floor plans, availability, and pricing are current and accurate
• Conduct regular pricing and marketing audits across property websites and listing platforms to ensure accuracy and consistency
• Manage marketing software and platforms, including user access, subscriptions, renewals, and vendor relationships
• Bring creativity to marketing efforts: develop and propose innovative new ideas, campaigns, and content
• Monitor market trends and competitor marketing to identify new opportunities
• Assist with rebranding efforts and developing design ideas for newly acquired properties
• Experience with AI tools for marketing preferred, but not required

OFFICE ADMINISTRATION & FACILITIES

• Serve as the primary point of contact for all office administration and day-to-day facilities needs
• Maintain the office building: coordinate sprinkler turn on/shut off, landscaping, HVAC, and general repair and maintenance
• Order and arrange daily lunch and manage kitchen/pantry supplies
• Maintain office supplies, equipment, and furnishings; place orders and manage vendor relationships
• Coordinate IT and equipment needs with outside vendors or internal support as needed
• Oversee mail, deliveries, and courier services
• Ensure the office is presentable and functional for daily operations, client visits, and meetings

CULTURE & EVENTS

• Plan and coordinate firm events, offsites, and team gatherings
• Support onboarding logistics for new hires (workspace setup, equipment, supplies)
• Coordinate holiday and employee recognition activities

EDUCATION REQUIREMENTS

• Bachelor's degree preferred, or equivalent combination of education and relevant work experience
• Prior experience in office management, administrative support, or executive support preferred
• Experience in marketing, financial services, or real estate is a plus