Associate Customer Success Manager

Position Summary

We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility objectives. The ideal candidate is customer-obsessed, results-driven, and eager to grow within a fast-paced, rapidly expanding company.

Key Responsibilities

• Customer Relationships - build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us.
• Order Management - work with internal teams to ensure orders get booked and go out on time.
• Inventory Management - manage the customer's inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory.
• Lifecycle Management - work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc.
• Problem solving - evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies.

Job Requirements

• Bachelor's Degree: (BA/BS) required.
• 1+ years of experience in data analysis or a customer facing role.
• Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs).
• Excellent written and verbal communication skills, with an aptitude for data driven persuasion.
• High energy, proactive individual with a "hands-on" approach to problem solving.
• Exceptional time management, multitasking, and prioritization abilities.
• Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive "can do" attitude.
• Continuous improvement mindset with a focus on customer satisfaction.
• Ability to work both independently and collaboratively, taking ownership and accountability for outcomes.
• Experience with Oracle and ServiceNow systems (preferred).

Work Environment:

This position is based in Norcross, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.

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Skills:

• Business Operations
• Communication Skills
• Continuous Improvement
• Customer Relations
• Customer Satisfaction
• Data Analysis
• Establish Priorities
• Inventory Management
• Microsoft Office
• Multitasking
• Oracle
• Order Management
• Persuasion Skills
• Pivot Chart
• Pivot Tables
• Plan Meetings
• Presentation/Verbal Skills
• Problem Solving Skills
• ServiceNow
• Team Player
• Time Management
• Writing Skills