Patient Service Representative - Family Medicine

Position Overview

The Patient Service Representative – Family Medicine role at OSU-Center for Health Sciences is responsible for managing patient check‐in/out procedures, scheduling appointments, call confirmations, and verifying insurance while ensuring compliance with departmental policies and state/federal regulations.

Schedule: Monday through Friday, 8:00am-5:00pm
Compensation: $16.00 - $18.00 per hour
Location: In person

Key Responsibilities

• Manage the check-in and check-out process for patients
• Schedule patient appointments and perform call confirmations
• Verify insurance information while ensuring compliance with departmental and State/Federal regulations

Required Qualifications

• Education: High School Diploma or GED (degree must be conferred on or before the agreed upon start date)
• Qualifications: Valid Driver's License
• Strong computer skills with MS Office Suite (specifically Outlook, Word, and Excel), proficient in typing and data entry, familiarity with medical terminology, excellent telephone etiquette, detail-oriented with a focus on quality, ability to prioritize tasks and work meeting deadlines, and effective interpersonal communication skills including adherence to HIPAA guidelines.

Preferred Qualifications

• Vocational/Technical training
• Some college or technical school education in a related field
• At least six months of related job experience
• Experience with an Electronic Medical Record (EMR) system

Benefits & Perks

• 401(k)
• 403(b)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance