Assistant Director of F&B

Position Overview

Compensation: Yearly
Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle and continues to develop a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts.

The Assistant Director of Food & Beverage is responsible for coordinating, supervising, and directing all property Food & Beverage operations while ensuring a profitable department with high quality products and service levels. The role involves marketing innovative ideas to promote business, reducing employee turnover, maintaining revenue and payroll budgets, and achieving budgeted productivity without compromising quality.

Key Responsibilities

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Assist in supervising all F&B personnel.
• Respond to guest complaints in a timely manner.
• Assist in preparing the F&B budget and monitor department performance, including forecasting and necessary follow-up.
• Monitor industry trends and take appropriate action to maintain competitive and profitable operations.
• Collaborate with other F&B managers and keep them informed of emerging F&B issues.
• Keep the immediate supervisor informed of all problems or matters requiring attention.
• Coordinate and monitor all phases of Loss Prevention in the F&B department.
• Prepare and submit required reports in a timely manner.
• Organize and conduct regular department meetings.
• Monitor the quality of service and product.
• Cooperate in menu planning and preparation.
• Ensure timely purchase of F&B items within budget allocation.
• Assist in overseeing operations of the employee cafeteria.
• Ensure compliance with local liquor laws and health and sanitation regulations.
• Ensure departmental compliance with SOPs.
• Train department heads on SOPs, report preparation, and technical job tasks.
• Attend and/or conduct departmental and hotel training sessions (e.g., CARE, One to One).
• Interview candidates for front-of-house F&B positions following hiring standards.
• Ensure overall guest satisfaction.

Required Qualifications

• At least 5 years of progressive experience in a hotel or related field; or a 4-year college degree with at least 2 years of related experience; or a 2-year college degree with 3+ years of related experience.
• Proficient in Windows, company-approved spreadsheets, and word processing.
• Knowledge of F&B preparation techniques, health department rules and regulations, and liquor laws.
• Willingness to work long hours as required.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently to lift, carry, push, pull, or otherwise move objects.
• Effective verbal and written communication skills with employees and guests, maintaining an attentive, friendly, and service-oriented attitude.
• Strong listening skills to understand and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Commitment to approaching all encounters with courtesy and a service-oriented mindset.
• Willingness to attend all hotel-required meetings and trainings.
• Participation in M.O.D. coverage as required.
• Regular attendance in compliance with Highgate Hotel Standards based on scheduling needs.
• High standards of personal appearance and grooming, including wearing nametags.
• Adherence to Highgate Hotel Standards and regulations to ensure safe and efficient operations.
• Ability to maximize productivity, identify problem areas, and assist in implementing solutions.
• Skill in anticipating, preventing, identifying, and solving problems.
• Capability to understand and evaluate complex information from various sources to meet objectives.
• Ability to maintain the confidentiality of sensitive information.
• Willingness to perform additional duties as requested by management.
• Consistently maintain a warm and friendly demeanor.