Retail Commission Sales Associate - Fine Jewelry, Henderson Galleria at Sunset - Flex

Position Overview

Macy’s is more than just a store – it’s a storied institution that has captured the hearts of America for over 160 years. As a Fine Jewelry Sales Colleague, you will provide outstanding service in our Fine Jewelry and Watch Complex, delivering elegant and personalized shopping experiences. Your role involves educating customers on precious metals, gemstones, and luxury brands; building lasting client relationships; and ensuring the impeccable presentation and security of our merchandise. Schedule: Full-time (30+ hours/week) or part-time (12-24 hours/week) with weekend shifts as required by business needs.

Key Responsibilities

• Deliver outstanding customer service by greeting and assisting customers and ensuring a welcoming environment.
• Promote loyalty programs, warranty initiatives, and help drive sales through consultative selling and personalized recommendations.
• Support inventory processes, maintain a shoppable presentation of merchandise, and ensure operational excellence on the sales floor.
• Utilize point-of-sale technology and digital tools to process transactions efficiently and accurately.
• Collaborate with teammates to meet daily sales goals and support special events.

Required Qualifications

• Experience Required: 1-2 years of related experience.
• Qualifications: Flexible availability including days, evenings, weekends, and holidays with dependable attendance and punctuality.
• Excellent communication skills with the ability to understand and explain employment policies and safety procedures.
• Proficiency in using digital tools and point-of-sale systems to enhance the customer shopping experience.
• Physical ability to talk, lift up to 25 lbs, stand for extended periods, and perform tasks that require mobility.

Benefits & Perks

• Enjoy comprehensive health and wellness coverage along with a 401(k) match to invest in your future.
• Benefits: Paid time off, eight paid holidays, and merchandise discounts.
• Take advantage of performance-based incentives, an annual merit review, and an Employee Assistance Program offering mental health counseling and legal/financial advice.
• Develop your career through continuous learning, leadership development, and engaging community initiatives.