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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
 <p style="margin-bottom: 15px; line-height: 1.6;">In Technology and Operations (T&amp;O), we manage most of the bank's operational processes, striving to delight business partners through multiple banking delivery channels.</p>
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<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 15px 0;">Key Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Offer one-stop service to address customer inquiries including securities trading orders and credit card enquiries via phone, live chat, offline messaging and emails.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Implement inbound cross-buy initiatives proactively across varied skill levels from offline to online services.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Achieve individual scorecards for call volume, availability, service level and customer satisfaction metrics.</li>
 </ul>
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Senior Officer, Contact Centre

Job Description

Position Overview

Key Responsibilities

Required Skills