Call Center Agent (Remote Possibility) - $500 Sign on Bonus!

Position Overview

Join EyeCare Partners – the nation’s largest vertically integrated vision services provider – and be a key part of our Patient Engagement Center (PEC) as a Patient Engagement Advocate. In this role, you will provide exceptional support to our patients by handling calls, scheduling appointments, and assisting with a variety of patient needs, ensuring top-quality care across our 350+ eye care offices.

Key Responsibilities

• Handle inbound and outbound patient communications, including scheduling and confirming appointments during core hours (7:30 a.m. to 6 p.m. Monday–Friday).
• Act as an extension of our eye care offices by addressing patient inquiries, processing orders for contacts and eyeglasses, verifying and pre-authorizing insurance, and taking payments over the phone.
• Maintain quality standards by meeting key performance metrics such as Patient Experience, Average Handle Time (AHT), and After Call Work (ACW).
• Perform additional duties as assigned to support team success.

Required Qualifications

• High School Diploma or equivalent.
• Customer service experience preferred; experience in a fast-paced environment is a plus.
• Excellent written and verbal communication skills with a friendly, professional demeanor.
• Ability to multitask, work independently or as part of a team, and maintain strict confidentiality.
• Proficiency in data entry and proper phone etiquette.
• Availability during core work hours (7:30 a.m. to 6 p.m. Monday–Friday) and the ability to work 40 hours per week.
• You MUST be local to St. Louis, MO area as you will be working on-site for the first 90 days of employment.

Benefits & Perks

• $500 Sign-On Bonus: Paid in two parts – $250 at 90 days and the remaining $250 after six months of employment.
• Great working hours during our call center operations (7:30 a.m. to 6 p.m. Monday–Friday).
• Potential to work from home after a successful 90-day on-site training and probationary period at our PEC in Ballwin, MO.
• Paid comprehensive training – no prior call center experience required.
• A full suite of benefit offerings is available.