Reproductive Health Assistant - Near North (T-S)

Position Overview

The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant – maintaining medical records, logs, and inventory counts; performing routine clerical duties; completing basic lab work; and responding to patient inquiries including fee assessment and insurance coverage. This role works under the supervision of the Health Center Manager.

Compensation: $20.15 per hour

Status:

Key Responsibilities

• Provide patient care and support, including answering inquiries, maintaining accurate records, and delivering patient-centered customer service.
• Complete all required training for level 1 proficiencies, including Patient Access or Clinical Support training and the In This Together Values assessment.
• Ensure that each patient receives efficient, effective, and respectful service in compliance with PPIL protocols.
• Participate in Health Center initiatives, including adherence to quality assurance guidelines, government regulations (CLIA, HIPAA, OSHA), and fiscal goals.
• Assist patients with information, referrals, and support regarding emotional, family, and financial issues associated with healthcare services.
• Manage medications and contraceptive supplies by providing them as delegated, maintaining inventory counts, and ensuring expired items are not dispensed.
• Support clerical and follow-up tasks as per PPIL procedures and assist in maintaining a clean, efficient, and comfortable work environment.
• Engage in chart audits, quality assurance procedures, and provide feedback regarding training and continuing education needs.
• Demonstrate and commit to PPIL protocols, policies, and core values including access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma or High School Equivalency (HSE) required.
• Strong customer service and communication skills with the ability to work in a team-centered environment.
• Ability to work a flexible schedule, including evenings, weekends, and travel between assigned Health Centers.
• Commitment to upholding confidentiality, ethical standards, and PPIL protocols.

Preferred Qualifications

• Medical Assistant Certification or equivalent experience.
• Additional training and/or education in reproductive health or medical services.
• Previous experience with family planning services, medical laboratory work, or counseling.
• Familiarity with computer systems such as electronic health record (EHR) software.

Benefits & Perks

• Company subsidized premiums on Medical, Dental, and Vision Insurance
• Up to 12 weeks Paid Parental Leave for eligible employees
• Generous Paid Time Off (PTO) and paid holidays
• Mission-focused work environment
• 401k with employer matching
• 100% company-paid Life Insurance
• 100% company-paid Short- and Long-Term Disability Coverage
• Robust Employee Assistance Program
• Professional Development awards and opportunities
• Flexible Spending Accounts
• Free Medical Services at PPIL
• Pet Insurance