Manager, Operations Support

Position Overview

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future! Develop, implement, and maintain consistent Operations standards and best practices in support of NRG’s objectives.

Key Responsibilities:

• Demonstrate leadership by aligning yourself with and fully supporting company and departmental goals.
• Conduct plant site assessments and gap closure to drive the consistent implementation of Conduct of Operations and related Operations standards across the fleet.
• Assess Operations activities, identify potential corrective actions, monitor corrective actions for effectiveness, and report findings to Plant and Regional Management.
• Champion the Incident Management Process for operations-related incidents, review investigations, track status, and ensure investigations comply with standards.
• Utilize Intelex, monitor status of corrective actions and report findings to Plant and Regional Management.
• Develop and maintain a strong working relationship with Plant Operations senior leadership, Plant Managers, and Operations Managers.
• Lead periodic fleet-wide Operations team calls, sharing best practices and lessons learned.
• Develop written documents to improve operations standards as required (procedures, assessments, required reading, etc.) and assist with implementation at plants.
• Lead investigations as needed and prepare written reports.
• Immediately escalate discovery of unsafe and non-compliance situations to senior leadership.
• Accept short-term assignments in interim leadership roles as needed.
• Develop, implement, and deliver annual Conduct of Operations training.
• Participate or lead in Plant Operations training initiatives such as Conduct of Operations 101, Manager 101, Plant Manager 101, Plant Manager Technical Training, and Frontline Leadership.

Required Qualifications:

• Work overtime and non-standard working hours as directed.
• Ability to travel to plants as needed – Up to 50% travel.
• Always possess a valid Driver's License.
• Requires wearing personal protective safety equipment.
• Minimum 10 years’ experience in power plant operations.
• Minimum 2 years’ experience in Plant Operations Management.
• Experience using a personal computer and standard business software.

Preferred Qualifications:

• Excellent communication skills, including strong oral and writing skills, with the ability to listen effectively and voice opinions.
• Strong analytical and problem-solving skills with careful attention to detail, accuracy, and precision; commitment to the highest standards of quality and integrity.
• Strong interpersonal skills with the ability to deal with a wide variety of people with tact, courtesy, and professionalism.
• Ability to effectively communicate to all levels of the NRG organization.
• Ability to make impactful presentations to large groups as well as work effectively one on one.
• Ability to establish and maintain a positive and professional working relationship with all individuals.
• Ability to read, create, and follow written policies, procedures, and checklists.
• Ability to read, write, and understand English.
• Ability to learn state/region-specific bargaining unit agreements.
• Knowledge of electrical generating industry operating standards.
• Knowledge and use of Human Performance principles and error reduction tools.
• Knowledge of applicable safety and environmental regulations in industrial environments.
• Strong working knowledge of NRG LOTO, Confined Space, and Conduct of Operations processes.
• Ability to complete tasks on time without direct supervision.
• Ability to meet short deadlines and deliver high-quality results.
• Comprehensive knowledge and strict adherence to NRG business practices, procedures, and principles.
• A positive attitude, supportiveness towards colleagues, and the ability to act as a change agent.
• Self-starter with the ability to work with limited direction, data, or oversight; strong work ethic.
• Credible leader who can lead the organization through collaboration, teaching, coaching, and mentoring.
• Maintains technical and professional knowledge, shares that knowledge with others, and applies new technology in a cost-effective manner.
• Uses technical and communication skills to solve problems and effectively communicate issue resolutions.
• Works independently as well as part of a team to accomplish both individual and collective goals.
• Applies sound business practices in daily work activities and decision-making.
• Seeks to understand and exceed the customer/client’s needs and expectations.
• Willingness to do whatever it takes to get the job done within acceptable boundaries.
• Ability to anticipate and accept changes in the organization and adapt to new requirements.
• Commitment to making the workplace safe and environmentally sound.
• Willingness to accept accountability for personal decisions, performance, and behavior.

Benefits & Perks:

• Compensation: Commensurate with the successful candidate’s education and/or experience and consistent with the job location’s market pay rate.