Call Center Customer Service Representative

Position Overview

The Jr Call Center Representative role, also known as the Patient & Physician Service Specialist – Junior (L1), is responsible for delivering high-quality support to Inspire patients, healthcare professionals, and internal stakeholders. Operating in a fast-paced, 24x7x365 call center environment, this position is an entry point into Inspire Patient Services with clear growth potential into more advanced responsibilities.

Location: Onsite (Plano, TX 75024) | Compensation: $19 - $20/hr | Schedule: Full time, 40 hours per week

Key Responsibilities

• Provide first-line support for patient and physician inquiries regarding Inspire therapy, device functionality, mobile applications, and related services.
• Operate within a 24x7x365 call center model, ensuring timely and effective response to support needs.
• Adhere to training attendance requirements and shift expectations, including punctuality and reliable communication.
• Maintain confidentiality and proper handling of protected health information.
• Communicate flexibility regarding shifts, including coverage during mid-day, nights, weekends, and holidays.

Required Qualifications

• Reliable transportation for onsite work.
• A secure, quiet home workspace suitable for handling protected health information.
• Reliable internet connectivity.
• Strong verbal and written communication skills.
• Prior experience in customer service, ideally in a call center setting.

Preferred Qualifications

• Experience in patient support, customer support, or technical support.
• Comfort with mobile applications, Bluetooth connectivity, or consumer technology.
• Ability to multitask and navigate across multiple systems during live calls.

Benefits & Perks

• Ongoing contract role with clear growth and development opportunities.
• 40 hours per week with a structured training schedule (Monday–Friday, 8:00 AM – 4:30 PM, 100% onsite during training).
• 10 days accrued PTO during the contract period.
• Exposure to advanced patient services and potential progression to higher skill tiers.