Position Overview

Become a Bilingual Financial Customer Service Representative by joining an elite team that supports industry-leading financial services clients. In this position, you will problem-solve and connect with customers by phone via inbound calls, speak fluent English and Spanish, strive to meet and exceed metrics while providing excellent customer service, drive customer satisfaction through voice, chat and/or email communications, navigate through multiple digital systems, and read client legal disclosures verbatim.

Required Qualifications

• A high school diploma or GED equivalent
• An ability to connect with customers, and offer helpful solutions, with empathy
• Excellent listening, verbal and written communication skills
• Basic PC navigation skills, including search engine experience, browser navigation, typing in URL's, completing online forms, etc.
• An ability to work evening and weekend shifts
• You work well with a team or independently

Compensation & Benefits

• Pay: $19.00/H
• 100% Paid Professional Training at $15 per hour
• Health Benefits
• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Everbetter wellness program
• Internal Mobility (84% of our managers are promoted within)

Location Requirements

Must live within the commuting range of our Deland, FL office, located at 1398 S Woodland Blvd, DeLand, FL 32720, as this position is based onsite.