Sales Support Associate - Weekends off! Urgently Hiring!

Overview

AAA Trophy & Engraving is a family-owned business looking for a reliable, honest, and growth-oriented team member to support daily store operations. This role combines customer service with hands-on store support in a fast-paced, walk-in / incoming phone call environment.

The ideal candidate must be proficient in Microsoft Office and be comfortable with responding to customer emails. Bilingual in Spanish preferred. (M-F and weekends off!)

Responsibilities

• Greet and assist walk-in customers
• Respond to customer inquiries via phone, email, and in person
• Support customers by recommending alternatives or appropriate solutions depending on their needs
• Assist customers with product information, estimates, order processing, payments and resolving issues efficiently
• Review and confirm order details to ensure accuracy (names, dates, engraving instructions)
• Provide order updates and notify customers when orders are ready
• Assist with assembling, cleaning, and inspecting awards
• Place orders with vendors and follow up on deliveries
• Must be able to work afternoon shifts (12pm-5:30pm M-F). We are closed on the weekends.

Qualifications

• Experience with Microsoft Office (Outlook, Word, Excel)
• Strong communication and customer service skills
• Bilingual (Spanish) preferred
• Detail-oriented and organized
• Comfortable multitasking during busy periods
• Willingness to learn engraving products and processes
• Professional phone etiquette