Director of Health Care Standards

Position Overview

NYC Health + Hospitals is the largest public health care system in the United States, providing essential outpatient, inpatient, and home-based services to over one million New Yorkers annually. The organization is committed to delivering high quality care with a person-centered approach rooted in the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence). This role supports transformational initiatives and operational excellence within a dynamic environment.

Key Responsibilities

• Partners in the identification and development of transformational initiatives aligned with the Health System’s mission and strategic direction.
• Serves as the resident clinical operations expert for the Business Operations team and supports additional teams across the Health System.
• Mentors team members on development and performance improvement techniques, including strategic planning focused on Health System priorities.
• Leads teams, attends high-level administrative meetings, and provides expertise in process improvement and transformation for system-wide projects.
• Provides direction and support to transformation and operations teams by ensuring access to necessary analytics and project details.
• Establishes and maintains collaborative relationships with providers and colleagues to secure information essential for successful project completion.
• Stays current with advancements in technology and processes that could benefit the Health System, assessing opportunities for transformation.
• Oversees and leads teams in executing multiple projects across the Health System as required.
• Coordinates project site monitoring activities, including participation in initiation, interim, close-out, and audit visits.
• Serves as the liaison by interpreting business requirements, mapping process models, designing technical solutions, and piloting systems.
• Supports the Assistant Vice President in achieving initiative goals for submissions, approvals, facility operations, and project closures.

Required Qualifications

• Graduation from an approved School of Medicine, completion of an approved residency, and Board eligibility.
• Possession of a valid N.Y. State license.
• At least five years of full-time paid experience in a responsible medical, clinical administrative, or managerial capacity.
• Or a Master’s Degree from an accredited institution in Hospital Administration, Health Care Planning, Public Health, Administrative Medicine, Business Administration, Public Administration, or a related field.
• At least eight years of progressively responsible experience in health and medical services administration, including a minimum of four years in a managerial or administrative role.

Preferred Qualifications

• Knowledgeable in Clinical Operations.
• Experience with Epic EHR.
• Ability to travel up to 20% based on project needs.
• Proficient with Microsoft Visio, Project, Excel, Word, and standard computer programs.
• Highly motivated, meticulous, and innovative, with excellent problem-solving and communication skills in a fast-paced, growth-oriented work environment.
• A minimum of 5 years’ experience in clinical operations and/or project management, including team leadership experience.
• Excellent planning, problem-solving, and communication skills with the ability to engage effectively at all levels of the organization.

Benefits & Perks

Benefits: NYC Health + Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees working 20+ hours per week.
• Retirement Savings and Pension Plans.
• Paid Holidays and Vacation as per Collectively Bargained Contracts.
• Loan Forgiveness Programs for eligible employees.
• College tuition discounts and professional development opportunities.
• College Savings Program.
• Union Benefits for eligible titles.
• Multiple employee discount programs.
• Commuter Benefits Programs.