Airport Systems Support Technician

Position Overview

As an Airport Systems Support Technician, you will maintain the computers and kiosks used by passengers and airline agents for check‐in and boarding, as well as over 1,000 digital information and advertising screens around the terminal. This role requires exceptional customer service skills, technical troubleshooting both proactively and reactively, and flexibility to work onsite shifts (12:30 PM – 9:00 PM, Thursday through Monday).

Key Responsibilities

• **Maintain and troubleshoot** the computers, kiosks, and digital screens to ensure seamless airport operations.
• Provide hardware and software support for Windows computers, printers, and other peripherals.
• Deliver exceptional **customer service** while addressing technical issues.
• Perform physical tasks including walking 10,000+ steps daily, transporting equipment, and handling tools.
• Adapt to onsite shift work and adjust schedules when necessary.

Required Qualifications

• Ability to work independently and as part of a team in a fast‐paced airport environment.
• Physical stamina to walk extensively, lift, bend, reach, and work on ladders or low-to-the-floor areas.
• Hands-on experience in hardware and software support for Windows systems and peripherals.
• High school diploma with 2+ years of customer service experience.
• Basic knowledge of the IT industry and familiarity with ticketing systems is **a plus**.
• Flexibility to cover shifts and work extended hours when required.

Benefits & Perks

• **Excellent healthcare benefits**: Medical and Dental.
• **401K** plan including an employer match.
• **Paid time-off** and sickness leave.
• **Paid Military Leave**.