Computer Support Technican

Position: Computer Support Technician

Compensation: $18-22/hr, plus Monthly Metrocard reimbursement, On Call Bonus

Location: Financial District, New York, NY

Status: Full-Time/Part-Time

Established and growing company seeks part-time Computer Technicians to provide level-2 tech support by phone, internet, and onsite visits to customer sites. Responsibilities include fielding technical support calls; using the Linux command line interface on a daily basis to access remote PCs and troubleshoot issues; configuring & testing various PC and networking equipment; and traveling to customer sites to perform maintenance.

Shifts are Monday-Friday, in 6 hour blocks.

Additional Paid Weekend on-call shifts will be scheduled according to availability. Training for internal systems and processes will be provided.

Responsibilities:

• Field technical support calls
• Troubleshoot hardware, software, and network issues
• Configure, test, and maintain equipment
• Create and manage support tickets for tracking and billing purposes

Qualifications:

• Must have or be currently working toward a degree in a technology-related field (is a bonus but not required).
• 2-3 years Previous phone-based support experience
• 2-3 years Understanding of PC concepts, principles, maintenance, and operation
• 1-3 years Experience with LINUX command line interface
• 1-2 years of SQL/MySQL queries
• 1-2 years of networking experience.
• Ability to learn new skills quickly
• Bilingual, proficient in BOTH English & Spanish (not required, but a plus)

About Us:

We are a technology company located in New York City that provides and maintains enterprise solutions for our growing base of B2B customers. We have a long history of innovation and continuously add new features and functionality to our products. We offer competitive compensation, long-term job opportunities, a monthly travel stipend, and a casual work environment. We place a strong emphasis on teamwork to solve new challenges and provide a high level of customer service. We are an equal opportunity employer and value employees of all backgrounds and ages.

Job Types:

Full-time, Part-time

Benefits:

• Paid time off

Work Location:

In person

Pay:

$18.00 - $22.00 per hour

Work Location:

In person