Endoscopy Associate Clinical Specialist (Kansas City, Missouri)

Position Overview

The Associate Clinical Specialist independently provides customer support of Fujifilm’s ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses independent judgment to provide troubleshooting and training for proper handling. It provides on-site, hands-on client support for Fujifilm Endoscopy’s entire product catalog for assigned customers and serves as the primary clinical resource for the company and its regional sales team. The specialist partners with and trains all members of the customer’s staff, including physicians, reprocessing department staff, technicians, and nurses. The position also services additional customers within the zone as needed and reports directly to the Zone Sales Director or Regional Manager.

Key Responsibilities

• Serve as the primary resource by providing continuous training and education on Fujifilm’s equipment and services for regional customers.
• Deliver post-sale, face-to-face client support, including setting up and supporting the Fujifilm video tower/system.
• Inspect, troubleshoot, and maintain all Fujifilm equipment, and monitor, report, and support repair transactions.
• Provide case observation, continuous staff training on Fujifilm technologies, and overall customer and technology support.
• Manage daily maintenance and independent management of client equipment while identifying process improvement opportunities and designing workflows to reduce repairs.
• Act as the primary point of contact to review repair history, conduct root cause analysis, and implement plans to minimize future issues.
• Serve as a clinical liaison by developing and delivering weekly and monthly reports detailing installation progress, staff training needs, and trends to support strategic decision making.
• Analyze and present data-driven insights to monitor installation and usage progress and optimize staff training.
• Maintain customer data for future integration into a database application.
• Attend local, regional, and national trade shows as requested.
• Adhere to all safety policies and comply with U.S. FDA medical device regulations, ISO 13485 standards, and other applicable laws.

Required Qualifications

• High School Diploma or equivalent is required.
• Minimum of 2 years of field sales or clinical experience.
• Proficiency in operating a computer, including Microsoft Office (Word, Excel, PowerPoint) and MS Outlook.
• Strong oral and written communication skills.
• Ability to troubleshoot Fujifilm endoscopic equipment and determine the root cause of issues.
• Strong time management and decision-making skills.
• Ability to provide expert guidance and training to optimize workflow.
• Ability to analyze data and present data-driven insights.
• Proven capability to multi-task and prioritize customer requirements while managing multiple projects simultaneously.
• Ability to present technical information in front of small groups.
• Understanding of basic mathematical concepts for discount calculations.
• Physical ability to lift and carry up to 25-50 lbs, and perform tasks that require the use of hands, standing, talking, and hearing.
• Willingness and ability to travel up to 50% of the time, including servicing the full territory in Kansas City, Missouri.

Preferred Qualifications

• Bachelor’s degree in business, marketing, or a related quantitative discipline.
• Knowledge of and experience in GI/pulmonary flexible endoscopy.
• Experience in advanced therapeutic procedures.

Benefits & Perks

• Compensation: $59,000.00 salary, $8,000 KPI, Company Car
• Benefits: Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off