Admissions Specialist - Admitting ER - PRN Rotating Shifts - Full-time

Position Overview

We are seeking an Admissions Specialist - Admitting ER on a PRN basis at Texas Health Dallas. In this role you will welcome patients and their families, collect complete demographic information, verify benefits, and ensure a seamless check-in process. This position requires flexibility as work hours are on an "as needed" variable schedule including days, evenings, nights, weekends, and holidays.

Work location: Texas Health Dallas, 8200 Walnut Hill Ln, Dallas, TX 75231

Work hours: PRN "as needed" – Variable schedule

Training: One week of system training and at least two weeks of classroom training (Mon–Fri, 8:30 AM–5 PM) at designated locations.

Key Responsibilities

• Welcome patients and their families, putting them at ease and setting a positive tone for their visit.
• Accurately gather complete demographic information to maintain electronic health record integrity.
• Identify the correct network coverage and validate healthcare benefits or pre-certifications to maximize reimbursement.
• Educate patients and families about legal, ethical, and compliance documents and ensure proper consents are obtained.
• Engage with patients regarding their financial obligations and accurately prepare estimates for co-payments, deposits, and balances.
• Ensure completion of required payor and government documentation, including regulatory elements.
• Maintain customer service and productivity guidelines as set by leadership.

Required Qualifications

• H.S. Diploma or equivalent
• Minimum of 1 year of customer service experience
• CPI – Crisis Prevention Intervention Training required within 60 days of hire
• Excellent data entry, numeric, typing, and computer navigational skills with strong attention to detail
• Proficiency in medical terminology, Epic, Microsoft Office, and assorted software programs
• Exceptional listening, interpersonal, and communication skills with a professional telephone manner
• Ability to maintain a professional demeanor in stressful and emotionally charged situations
• High level of empathy and dedication to delivering outstanding customer service
• Proven ability to manage multiple priorities while effectively escalating concerns to leadership

Preferred Qualifications

• 2 years of professional office/healthcare experience
• CHAA – Certified Healthcare Access Associate upon hire

Benefits & Perks

• 401k, Employee Assistance Program (EAP), and Discount Programs, among other benefits
• Opportunity to deliver high-quality patient care
• Strong Unit Based Council (UBC)
• Supportive team environment with outstanding opportunities for growth