Data Analyst

Position Overview

Kelvin Group is hiring a Data Analyst to support our 150 field technicians in our HVAC/R service business and collaborate with our corporate team to build a comprehensive automated reporting package.
Location: United States - Wilmington, MA
Experience Required: 3 - 5 years of experience
Schedule: Hybrid ways of working

Key Responsibilities

• Gather and compile data from various sources, including service reports, work orders, and back-end ERP systems.
• Analyze and interpret data to identify trends, performance indicators, and areas for improvement.
• Develop data collection protocols and ensure data accuracy and completeness.
• Monitor field technician performance and productivity.
• Develop and maintain KPIs to measure service quality, response times, and customer satisfaction.
• Generate regular reports and dashboards for management.
• Work with the field service team to optimize technician routes and schedules.
• Identify opportunities to reduce operational costs and improve resource allocation.
• Assist in inventory management to ensure timely availability of spare parts.
• Analyze billing team feedback and service quality data to enhance the days to bill process.
• Identify areas for service improvement and recommend action plans.
• Collaborate with customer service teams to address customer concerns.
• Assist in the integration of new technologies and validation of the data.
• Ensure seamless data flow between field technicians and central databases.
• Stay up to date with industry best practices and data analysis tools.
• Propose process improvements and innovations to enhance field service operations.

Required Qualifications

• Education: Bachelor's degree in a relevant field (e.g., Data Science, Business, Engineering, Finance).
• Qualifications: Proven experience in data analysis and data management.
• Proficiency in data analysis tools, such as Microsoft Excel, SQL, and data visualization tools.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork skills.
• Knowledge of HVAC/R systems and field service operations (preferred but not mandatory).

Preferred Qualifications

• Power BI or Tableau experience a plus.