Business Process Improvement Manager

Position Overview

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries with over 2,000 customers worldwide. Reporting to the Group Vice President of Operations, the Business Process Improvement Manager leads the development and execution of the MRO Group’s Business Process Improvement strategy. The role drives and sustains process improvement initiatives across all MRO Group facilities—focusing on operational and customer excellence, profitability, and regulatory compliance by leveraging methodologies such as Lean, Kaizen, and Six Sigma. This position is based in Miami, Florida.

Important Notice: Eligibility Requirement: Applicants must be legally authorized to work in the U.S. The company does not provide visa sponsorship or accept candidates requiring sponsorship.

Key Responsibilities

• Develop and execute the MRO Group-wide Continuous Improvement (CI) and Business Process Improvement strategy focused on operational excellence, customer satisfaction, profitability, productivity, and regulatory compliance.
• Initiate, drive, implement, and sustain process improvement projects across all facilities; prepare, run, and debrief major Kaizen events, value stream mapping sessions, strategic goal deployments, and Lean initiatives while effectively communicating results.
• Analyze and optimize business processes to reduce costs and improve margins.
• Develop and track performance metrics; report effectiveness to executives and management and share best practices.
• Align MRO facilities by standardizing operational processes and implementing KPIs and ensuring proper documentation of policies, SOPs, and work instructions.
• Promote best practices in Lean, Six Sigma, and continuous improvement while fostering a culture of innovation.
• Champion quality and safety culture ensuring compliance with AS9110, ISO, and internal audit standards.
• Collaborate with cross-functional teams (Engineering, Maintenance, Operations, HR, Finance, IT) to understand workflows and implement effective solutions.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree in Engineering, Industrial Engineering, Aviation Management, or a related field.
• 3+ years’ experience in operations (aviation maintenance or aerospace preferred).
• Proven track record of leading and sustaining change at the interface between operations and IT.
• Demonstrated success in achieving measurable business improvements without direct authority over resources.
• Strong analytical, problem-solving, and communication skills essential for driving initiatives and collaboration.
• Ability to work collaboratively with multiple teams in a fast-paced environment.

Preferred Qualifications

• Experience with process improvement methodologies such as Lean, Six Sigma, 5S, and Kaizen.
• Project Management experience.