Inside Sales Rep I - Austin

Position Overview

The Inside Sales Representative (ISR) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. The role involves generating sales documents and effectively managing communication between customers, branches, and outside sales representatives. This position is safety sensitive and requires compliance with the company's drug and alcohol policy as well as adherence to all safety regulations and procedures.

Key Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.
• Generates all sales operations documents (invoicing, contracts, pick list, packing list, returns) and distributes them to the respective departments.
• Guides, assists, and elevates complaint resolution to ensure that customers are properly served.
• Provides customers and branches with any requested data and backup data.
• Follows up regularly and as-needed with customers, branches, and shop/yard operations on all open and unresolved issues.
• Reports on all out-of-line conditions affecting customer satisfaction.
• May take after-hours calls (e.g., from security or customers) and document any complaints for resolution.
• May open and/or close operations facilities in select branches.
• Performs other duties as requested.

Required Qualifications

• Excellent communication skills, both verbal and written, to enhance relationships with customers and team members.
• Quick learner with strong attention to detail, adaptability, and organizational skills.
• High level of emotional intelligence and strong collaboration abilities.
• Basic knowledge of Microsoft Office, Infor, and Salesforce CRM or the ability to learn these platforms.
• Understanding of operational processes including deliveries/pickups relevant to the rental industry.
• At least one year of experience as an Inside Sales Representative or on a sales desk, preferably in the construction equipment or underground safety rental industry.
• Must have reliable transportation.

Benefits & Perks

• Competitive salary with a generous and comprehensive benefit package.
• Excellent medical, dental, and vision plans.
• 401(k) retirement plan with company match and immediate vesting.
• Team Ownership Program (TOP) that grants an annual stock award to every active full-time employee.
• Flexible spending and health savings accounts.
• Basic and Voluntary life and disability insurance.
• Paid Time Off that begins accruing from the first pay period.
• 8 paid holidays.
• Birthday and Work Anniversary holidays after one year of service.
• Incentive bonus plans.
• Educational assistance.