SRE Support Engineer

Job Description

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.

Responsibilities

• Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
• Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

Requirements

• Bachelor's degree: in Computer Science (or the equivalent) is required
• Experience: with Python scripting
• Strong SQL experience:
• Trading systems support: Ideal candidate will have trading systems support experience
• Technical support experience: Four years of related technical support experience
• Project management skills: Technically savvy with strong project management skills
• Troubleshooting: Experience troubleshooting issues and achieving solutions
• Communication skills: The ability to explain to a non-technical person in a way they will understand