Onboarding Manager - OU Health

Position Overview

The Mgr Onboarding at OU Health is a strategic leader responsible for designing, leading, and sustaining the enterprise-wide onboarding experience for all new team members. This role ensures onboarding is more than orientation; it is the foundation of how every team member feels valued, included, and connected from day one. As OU Health strives to be Oklahoma's Employer of Choice, the Mgr Onboarding leads initiatives that make each employee's journey meaningful, consistent, and aligned with OU Health's Winning Aspiration. This leader partners closely with clinical and operational leaders across the system to deliver onboarding experiences that not only prepare new hires for success but also reinforce the OU Health Way.

Key Responsibilities

• Strategic Leadership: Develop and oversee the enterprise onboarding strategy (OU Health Rise 365) across all roles, divisions, and facilities. Ensure onboarding processes reflect OU Health's mission, values, and aspiration to be Oklahoma's Employer of Choice. Serve as the system subject matter expert on onboarding, providing best practices, resources, and consultation to units and leaders.
• Leader and Unit Partnership: Create and deploy leader standard work for onboarding integration (Welcome Practices, check-ins, feedback loops, etc.). Partner with unit leaders to embed onboarding into operations. Provide coaching and resources to leaders on building meaningful onboarding experiences that foster inclusion.
• Project and Program Management: Plan, design, implement, scale, and sustain recurring onboarding programs for multiple employee types. Manage the day-to-day operations of onboarding programs aligned with the 365-day onboarding model including logistics, new hire communications, program metrics, leader accountability processes, budget management, requirement management, issue resolution, and stakeholder relationships. Implement role-based onboarding pathways and create standard work, policies, and procedures to uphold high experience standards while ensuring compliance with regulatory and accreditation requirements.
• Experienced Facilitator or Trainer: Lead and host orientation events, programs, and initiatives to create a positive, engaging, and professional learning experience. Facilitate learning management system course design, development, and learner metric tracking as aligned with onboarding priorities.
• Measurement and Continuous Improvement: Establish onboarding KPIs and dashboards. Collect and analyze feedback from new hires and leaders to drive improvements. Lead onboarding governance meetings and report progress to the AVP of Talent Development and Organizational Effectiveness.
• Team Leadership: Manage the Sr. Talent Development Specialist - Onboarding responsible for orientation logistics, onboarding events, and new hire support. Build a high-performing team culture centered on service, inclusion, and continuous improvement.
• General Responsibilities: Performs other duties as assigned.

Required Qualifications

• Bachelor's Degree in Human Resources, Health Administration, Project Management, Organizational Development, Business, or related field required.
• 5 years of experience in Human Resources with a strong focus on employee relations, employee engagement, onboarding processes, or related experience required.
• 3 years of progressive leadership experience in HR, Talent Development, or Organizational Effectiveness required.
• S HRM-CP, SHRM-SCP, PHR, SPHR, or other approved relevant certification required.
• Excellent oral and written communication skills with the ability to simplify complex information.
• Demonstrated expertise in relationship management, employee relations, critical thinking, and problem solving.
• Strong organizational skills, project management ability, and attention to detail.
• Proficient facilitation skills with an understanding of the importance of modeling appropriate behaviors and standards.
• Excellent communication and consulting abilities cross-functionally, cross-culturally, and across levels.
• A positive, open-minded, can-do attitude.
• Adaptable and flexible to change with the ability to prioritize and respond quickly to requests.
• High energy with superior interpersonal and communication skills.
• Ability to multi-task in a fast-paced environment, prioritize multiple priorities, and execute deliverables with attention to detail and high quality.
• Ability to build professional relationships and maintain a high level of customer service.
• Effective collaboration and communication with peers, management, and subject matter experts.
• Advanced proficiency in the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications

• Experience using content development software (Adobe Captivate, iSpring Suite, etc.) and HealthStream LMS preferred.
• Visual design skills (Photoshop, PowerPoint, etc.) preferred.
• HR Business Partner experience preferred.

Benefits & Perks

• We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.