Customer Service /Inside Sales

Danko Mechanical Sales Customer Service/Inside Sales Representative

Danko Mechanical Sales is looking for a customer service/inside sales representative. We are a leading manufacturer’s representative company covering the West territory for HVAC/R & Plumbing manufacturers. As a customer service/inside sales representative, you will work on our customer service team to assist customers and the outside sales team with quote requests, order entry, order tracking, and resolving issues. This position is heavy on email and requires an organized, Type A person. This position requires someone with strong computer skills, focused on Outlook, SharePoint, and Excel.

You do not need to have HVAC/R experience; we will train the right candidate. Once trained, you may have the option to work from home one day a week. Work hours are 8:00 am to 4:00 pm, M-F.

Responsibilities

• Manage incoming emails and phone calls
• Build quotes and provide pricing, lead times, and submittals
• Enter and track purchase orders
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer information and job quotes in a CRM system
• Follow communication procedures, guidelines, and policies
• Attend new product trainings
• Organize and manage product and sample room
• Mail Processing

Skills

• Proven customer support experience
• Strong phone and email contact handling skills
• Proficient with Microsoft Suite
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Team player
• Strong organizational skills
• Quick learner

Job Type

Job Type: Full-time

Pay

Pay: $45,000.00 - $50,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience

Experience: Customer service: 1 year (Required)

Work Location

Work Location: In person