Customer Support Hero 2026

Position Overview

Customer Support Specialist – Be the Voice of Witt. Help Customers. Grow Your Career. Are you a customer service pro who thrives on solving problems, helping people, and staying organized? Witt Pest Management, Pittsburgh’s largest independent pest control company, is seeking a detail-oriented and customer-focused professional to join our in-house Customer Experience Team as a Customer Support Specialist. This role is perfect for someone who enjoys talking to people, scheduling appointments, resolving concerns, and ensuring an outstanding customer experience in a collaborative, supportive, and fast-paced environment.

Key Responsibilities

• Be the first point of contact – Handle inbound customer calls, emails, and chats, providing excellent service with professionalism and warmth.
• Schedule services with precision – Coordinate appointments between customers and technicians to ensure seamless service.
• Problem-solve & support customers – Address service inquiries, handle customer concerns, and assist with account updates.
• Proactively engage customers – Follow up on leads, reach out for service upgrades, and confirm scheduled services.
• Maintain accurate records – Update customer accounts in our CRM and keep everything running smoothly.
• Collaborate with teams – Work closely with Sales, Operations, and Field Technicians to ensure the best possible service.

Required Qualifications

• Previous customer service, call center, or administrative experience preferred
• Strong organizational skills & ability to multi-task efficiently
• Experience using Google Apps, CRM software, or similar tools a plus
• A professional, friendly, and patient demeanor
• Ability to pass a background check and employment reference check

Preferred Qualifications

• A strong communicator – Listen actively and speak with confidence
• Tech-savvy & detail-oriented – Comfortable with CRMs, scheduling software, and managing multiple tasks
• Problem solver with a positive attitude – Tackles challenges head-on and always seeks solutions
• Customer service superstar – Passionate about helping people and delivering a great experience
• Team player with a strong work ethic – Thrives in a fast-paced, high-energy environment

Benefits & Perks

• $20/hour starting wage
• Performance bonuses – Earn incentives for meeting key performance indicators (KPIs)
• Career growth opportunities – We promote from within!
• 401(k) with company match – Start securing your future
• A fun, supportive team culture – We work hard and celebrate wins together!
• Flexible full-time schedule – 40-hour workweek with occasional Saturdays during peak season
• Comprehensive benefits package – Health, dental, vision, life, and disability insurance
• Paid training & ongoing coaching – We invest in your success from day one