Medical Equipment Customer Service Representative (TEMP)

Position Overview

Rotech Healthcare Inc., a national leader in home healthcare, is seeking a detail-oriented and compassionate Customer Service Representative – Home Healthcare Intake & Insurance Verification.
In this role, you will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Join a mission-driven team that empowers patients to manage their health from the comfort of home.

Key Responsibilities

• Work cooperatively with team members and external agencies to resolve patient issues.
• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Provide technical assistance for walk-in and retail equipment requests and perform other duties as assigned.

Required Qualifications

• High school diploma or GED equivalent is required.
• Must pass a background check and drug screening, with compliance to healthcare facility credentialing processes when applicable.
• Valid driver’s license with a clean driving record may be required.
• Excellent verbal and written communication skills in English.
• Strong attention to detail, time management, and the ability to multitask in a fast-paced environment.
• Maintain confidentiality and handle sensitive information with discretion.

Preferred Qualifications

• One year of related work experience.
• Experience in home healthcare, medical billing, or patient intake.
• Familiarity with insurance verification and reimbursement practices.
• Knowledge of medical terminology and durable medical equipment.

Benefits & Perks

• Competitive compensation, including bonus and incentive opportunities.
• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions, where applicable.
• Commission plans for Account Executives and fixed/variable car reimbursement for Area Managers and Account Executives.
• Car, mileage, and telephone reimbursement (as applicable).
• Employee discount, recognition programs, and Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA options.
• Comprehensive Medical, Prescription, Dental, and Vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs, plus Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs along with Hepatitis B and TB vaccinations.