Technology Support

Technology Support

Company Overview:

Join Walmart/VIZIO and take your career to the next level. VIZIO's Information Technology team is seeking to join its growing team. You will work with cutting edge technology that facilitates productivity, support, and services across the organization. Reporting to the Vice President, Information Security & IT Operations, you will help lead projects, supervise employees within Technology Support, and provide technical support to both local and company-wide employees through remote assistance.

Role and Responsibilities of Technology Support:

You will lead support operations, manage IT projects, and ensure reliable technology services across teams. You will coordinate cross-functional efforts, supervise support staff, and drive service availability while maintaining strong alignment with organizational goals.

• Supervise the Technology Support Team to meet SLAs, procedures, and processes that drive Help Desk availability.
• Collaborate with embedded software and services development teams to ensure successful operations and project delivery.
• Oversee and manage services operations, ensuring efficient processes and practices.
• Lead IT project management efforts, including planning, execution, monitoring, and closing projects within defined timelines and budgets.
• Facilitate issue resolution for escalated support concerns and coordinate responses across teams.
• Develop growth paths for Specialist Technicians and set performance goals alongside the Technology Support Management team.
• Assign tasks and projects to the Technology Support Team.
• Manage on-call procedures to ensure continuous support coverage.
• Evaluate hardware to ensure maximum productivity.
• Oversee IT asset inventory and stocking levels at each location.
• Partner with HR to ensure new hire procurement is met within SLAs.
• Provide support for Video Conferencing Systems.
• Direct and coordinate IT teams across application development, operations, networking, and cybersecurity.
• Partner with the Information Security team to deploy and maintain technologies such as Netskope, GlobalProtect, and anti-virus solutions.
• Assist Infrastructure and Client Services Teams with deployment of technologies such as Microsoft Intune and Jamf.
• Serve as a liaison between IT teams and Engineering executive management, communicating project status and resolutions.
• Support team members as needed and maintain high team morale.
• Guide staff and ensure adherence to IT Operations policies.
• Complete additional tasks as assigned by the Technology Support Management team.

Required Skills and Experience of Technology Support:

• Bachelor's degree: in Engineering, Information Technology, Computer Science, or related field OR 2 years' experience in technology, system management and integration, process design, or related area.
• Minimum 5+ years: of related work experience.
• Minimum 1 year: of experience in embedded software and services development.
• At least 3 years: of experience supporting macOS.
• At least 3 years: of experience supporting Windows 10.
• At least 3 years: of experience working with ticketing systems such as Jira or ServiceNow.
• At least 3 years: of experience working with Office 365 Admin Center.
• Proven project management experience: with successful delivery across IT teams.
• Strong communication: and interpersonal skills.
• Strong problem-solving: skills with experience in issue resolution and crisis management.
• Ability: to explain technical issues to non-technical users and provide root cause analysis to software developers.
• Exposure: to Microsoft PowerShell (Automation) and macOS Terminal.
• Solid foundation: in Windows imaging (.wim, ghost).
• Exposure: to software packaging.
• Understanding: of Active Directory tools.

Preferred Qualifications:

• Bachelor's degree: in Computer Science, Information Technology, or related field.
• Project Management Professional (PMP): certification or equivalent.
• Familiarity: with Agile methodologies and tools.
• Experience: with Microsoft Office and Operations.
• Knowledge: of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies.
• Understanding: of digital accessibility best practices and inclusive design.

Compensation and Benefits of Technology Support:

• Annual salary range: of $60,000.00 - $110,000.00.
• Additional compensation: includes annual or quarterly performance bonuses.
• Additional compensation: may include stock.
• Medical: vision, and dental coverage.
• 401(k): stock purchase, and company-paid life insurance.
• PTO: (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• PTO and/or PPTO: available for vacation, sick leave, holidays, or other purposes based on job classification and length of employment.
• Short-term and long-term disability.
• Company discounts: Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: education benefit program covering tuition, books, and fees for eligible associates.

About Walmart:

Walmart and its subsidiaries are committed to maintaining a drug-free workplace with a zero-tolerance policy regarding the use of illegal drugs and alcohol on the job. Walmart, Inc. is an Equal Opportunity Employer- By Choice. The Walmart values diversity, inclusion, and respect for unique styles, experiences, identities, abilities, ideas, and opinions. By fostering an inclusive culture, Walmart supports associates, customers, and communities in living better every day.

FAQ:

• Q: What does technology support do?
• A: Technology support assists users with troubleshooting hardware, software, and network issues to ensure smooth operations.
• Q: What skills are important for technology support?
• A: Problem-solving, technical knowledge, and communication skills are essential for helping users effectively.
• Q: Where does technology support typically work?
• A: They work in IT departments, help desks, retail tech support, or customer service centers.
• Q: Does technology support handle both hardware and software issues?
• A: Yes, technology support addresses problems with computers, devices, software, and networks for end-users.