<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Job Title: IT Support Tier 1 Analyst</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Providing essential technical support, the full-time IT Support Tier 1 Analyst will assist clients with troubleshooting hardware, software, and network issues while working remotely from Sunday to Thursday.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Provide prompt support to clients experiencing technical issues via phone, email, or ticketing system.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Troubleshoot and resolve common technical issues related to hardware, software, and network connectivity.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Manage support tickets in the AutoTask ticketing system, ensuring timely resolution and communication with clients.</li>
 </ul>
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<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">High School diploma or equivalent (Degree preferred).</li>
 <li style="margin: 10px 0; line-height: 1.6;">1-2 years of IT, Help Desk, and/or MSP experience.</li>
 </ul>
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<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Certifications:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">O365 Fundamentals and Azure Fundamentals.</li>
 </ul>
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<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Preferred Certifications:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">VMware Certified Associate (VCA) and CompTIA A+.</li>
 </ul>
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<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Experience:</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Experience with Office 365 administration, Azure AD, and VMWare.</p>
</section>

IT Support Tier 1 Analyst 50

Job Description

Job Title: IT Support Tier 1 Analyst

Key Responsibilities:

Required Qualifications:

Required Certifications:

Preferred Certifications:

Experience:

Required Skills