Customer Support Specialist

Position Overview

Join Blink Health as a Customer Support Specialist providing on-site patient care and support for healthcare programs. In this role, you will handle inbound calls to resolve issues with patients, doctors, and insurers, support pharma programs, document interactions, and contribute to product development. This full-time position is based on-site in Pittsburgh, PA with flexible hours including evenings and rotating Saturdays, emphasizing confidentiality, ongoing education, and proactive feedback.

Key Responsibilities

• Provide on-site patient care and support for healthcare programs.
• Handle inbound calls to resolve issues with patients, doctors, and insurers.
• Support pharma programs and document interactions.
• Maintain confidentiality and participate in ongoing education.
• Collaborate by sharing feedback for product development.

Required Qualifications

• High school diploma or GED (Bachelor’s preferred)
• Customer service experience
• Healthcare industry knowledge
• Strong communication skills
• Technical aptitude
• A passion for patient care

Preferred Qualifications

• Bachelor’s degree

Benefits & Perks

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Meal Stipends
• Transit Benefits and Free Parking