Front/Back Office Medical Assistant

Job Description

The Front/Back Office Medical Assistant is responsible for greeting, checking-in and assisting patients in the office. Must have previous clinical experience working in a medical office and the ability to handle difficult situations while maintaining a professional demeanor.

Front Office Responsibilities

• Patient registration, check-in and scheduling appointments
• Insurance eligibility verification and knowledge of medical insurance (HMO/PPO)
• Answering multi-line telephones and collecting patient co-pays
• Maintaining patient privacy and knowledge of HIPPA requirements
• Handling requests for medical records
• Recording patient information in the electronic medical records (E H R) system

Back Office Responsibilities

• Checking-in and preparing patients for examinations/procedures
• Taking vitals and recording basic medical history
• Submitting Prior-Authorization requests
• Maintaining infectious control & disinfection