User Support Technician

Description:

INTAKE NOTES:

Target Start date is ASAP
Must be onsite

Pay Rate:

Skillset Matrix Manager Notes

Technology Requirements (I.E Programs, systems, etc) Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting. Active Directory, Exchange

What does a typical day look like? (daily tasks)

• Answer help desk phone calls
• Route help desk tickets to appropriate technicians or support groups
• Provide on the spot troubleshooting as time allows
• Provide support through online chat system
• Provide walk up support
• Provide local support for the following systems (installation, upgrades, troubleshooting)

Preferred background/prior work experience?

1-2 years experience.

Priority soft skills

Higher than average personable skills as the user will be internally customer facing.

IS Helpdesk support on rotating basis with some after-hours coverage

• Answer help desk phone calls
• Route help desk tickets to appropriate technicians
• Provide on the spot troubleshooting as time allows
• Provide local support for the following systems installation, upgrades, troubleshooting: PC and or Laptop Hardware and Software
• Network Peripherals and Printers Telephone System
• Maintain loaner laptops and projectors
• Manage PC and or Network Inventory

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Skills:

• Apple iPad
• Apple iPhone
• Customer Relations
• Customer Support/Service
• Dell Computers
• Dental Insurance
• Desktop Administration
• E Programming Language
• Help Desk
• Identify Issues
• Laptop Hardware
• Laptop PC
• Matrix Management
• Peripheral Hardware
• Printers
• Retirement Funds
• Systems Administration/Management
• Telephone Skills
• Vision Plan

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