Patient Services Specialist I

Position Overview

The Patient Services Specialist I performs routine front-end clinical operations activities, which include, but are not limited to: registration, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones. The Patient Services Specialist I interacts with patients, families, clinicians, administrative staff, and third-party payers in a courteous and professional manner.

Key Responsibilities

• Responsible for complete and accurate patient registration/check-in.
• Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
• Obtain necessary and required information for both registration and financial documentation needed to complete the check-in process.
• Provide information to callers, as well as direct callers to the correct destination.
• Respond to patients, families, and clinic issues in a timely and professional manner, provide routine financial benefits, and seek assistance from the supervisor when obtaining answers to resolve patient issues.
• Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
• Retrieve and assess system information related to insurance authorization for patient services from the Patient Access Department.
• Monitor Epic work que for tracking internal/external consults.

Required Qualifications

• High School Diploma or equivalent required.
• 0 - 2 years of experience in patient registration required.

Compensation

• Minimum pay range: USD $37,132.78/Yr
• Maximum pay range: USD $60,215.17/Yr

Job Details

• Vacancy ID: 12087
• Position Category: Administrative and Office Support
• Job Location: Street 801 N. Broadway
• # of Hours: 40.00
• Job Locations: US-MD-Baltimore
• Position Type: Regular Full Time
• Department: Care Centers/Registration
• Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet