Entry Level Customer Training Specialist - Traveling

The Reynolds and Reynolds Company10 months ago
Buffalo, NY, United States
Hybrid
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

The Training Department plays a crucial role in connecting our customers to our software. The primary purpose of this role is to help customers make a smooth conversion to the Reynolds and Reynolds system, while providing training and customer support throughout the process. This position requires extensive travel—approximately 80% of the time—to ensure on-site installation and conversion of our software.

Key Responsibilities

  • Travel extensively (approximately 80%) to customer sites for software installation and conversion.
  • Work both individually and as part of a team while installing and converting customer software.
  • Meet with dealership management to understand each dealership’s specific needs.
  • Customize the Reynolds and Reynolds system based on customer requirements.
  • Train key dealership personnel on the effective use of the new system.
  • Provide ongoing support to current customers, prepare for upcoming trips, and conduct follow-ups from the home office.

Required Skills

Communication
Customer Support
Training Delivery
Presentation
Software Implementation
System Customization