Lead, Technical Account Management – Security SaaS
Cyberhaven15 days ago
Atlanta, GA, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
Job Description
Cyberhaven is seeking a Manager, Technical Account Management to build and lead the TAM team that owns the technical relationship with customers. You will hire, develop, and guide TAMs, ensuring consistent, proactive technical partnerships from onboarding to renewal.
You will work with Product, Engineering, Support Engineering, CX, and Sales to translate customer learnings into product and process improvements while coaching teams on escalation and executive communication.
Required Skills
Customer Relationship Management
Escalation Management
Technical Account Management
Cross-Functional Collaboration
Security SaaS Knowledge
Product Improvement
Executive Communication
Team Leadership