Impactful Contact Center Supervisor
D.H. Pace Company, Inc.about 1 month ago
Atlanta, GA, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
DH Pace Company, Inc.
in Atlanta, GA is seeking a Contact Center Supervisor to lead a team of Customer Service Representatives and drive exceptional service. You will coach, guide, and motivate the team to meet performance goals while fostering a collaborative work environment.
Your leadership will shape agent development, quality assurance, and adherence to HR processes, with regular coaching and performance feedback to sustain top-tier customer experiences.
Required Skills
Feedback provision
Performance Coaching
Quality Assurance
Collaboration
Customer Service Excellence
Team Leadership
HR Processes