Client Services Associate

Position Overview

Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to where they live, work, and play. Our pediatric specialists are dedicated to high-quality care while achieving optimal work-life balance. We are seeking a proactive and critical-thinking Client Services Associate responsible for coordinating staffing operations, managing client scheduling, and serving as a liaison between clients and clinical staff.

Key Responsibilities

• Coordinate client visits and maintain accurate scheduling records.
• Communicate scheduling changes between the office and field staff promptly.
• Act as a liaison between clients and scheduled staff to relay changes and needs.
• Deliver superior customer service to ensure quality home care services.
• Manage the coordination of client services and address emergent scheduling issues.
• Build lasting relationships with clients, referral sources, payers, and community organizations.
• Manage and proactively grow caseload based on strategic initiatives.
• Provide recommendations to management for improved operations.
• Develop strong, communicative relationships with team members.
• Handle on-call responsibilities after work hours as needed.
• Perform additional duties as assigned by the supervisor.

Required Qualifications

• Bachelor’s degree is required.
• At least 1 year of scheduling experience.

Preferred Qualifications

• Bilingual in Spanish and English.

Benefits & Perks

• Paid time off
• Medical, dental, and vision
• 401K
• Compensation: Full-Time, In Office at $50,000 annually with the potential for bonus (dependent on experience).