Sr Product Support Coordinator ProResources - Baltimore MD

Position Overview

Herc Rentals, founded in 1965, is one of the leading equipment rental suppliers in North America, serving approximately 612 locations with about 9,900 employees. As a Herc Senior Product Support Manager, you will drive revenue within your designated territory by developing business relationships and providing customer solutions for our industrial and commercial tool rental needs. You will serve as a subject matter expert and consultant for both internal and external customers regarding our extensive product lines, including pneumatic, electric, hydraulic, specialty welding, hoisting, lighting, and ventilation. (Req #: 65702)

Compensation: Pay Range: $27.00 - $35.00 per hour. Please note that the actual salary is subject to the company's sole discretion and may be influenced by your qualifications, experience, location, and overall fit for the role.

Key Responsibilities

• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike.
• Increase ProResources brand revenue contribution within the assigned geographic area.
• Create and implement a strategic sales plan to grow revenue.
• Collaborate with internal region staff to drive targeted sales strategies.
• Analyze market data to ensure proper strategy alignment and identify new growth opportunities.
• Assist with contract bidding preparations and renewal negotiations.
• Develop and deliver customer educational presentations.
• Support product-specific fleet management in collaboration with Division and Region teams.
• Create tool room solutions, coordinate mobilization, and conduct on-site meetings.
• Coordinate marketing efforts to enhance internal and external brand awareness.
• Support all team members in achieving collective goals.
• Follow all company procedures and protocols diligently.
• Communicate effectively and efficiently with customers and colleagues.
• Utilize basic knowledge of Microsoft Word and Excel to support daily operations.

Required Qualifications

• Proven track record with a minimum of 5 years of outside sales experience within the industrial tools and/or rental industry.
• Bachelor's Degree.
• Ability to engage in natural verbal interaction with customers.
• A proven follow-up approach with customers in a timely manner.
• Capability to adapt quickly in unfamiliar environments.
• Strong multi-tasking and project management skills.
• A customer service focus with responsiveness to changing business needs.
• Solid computer skills with proficiency in MS Office.
• Effective communication skills across all levels of the organization.

Benefits & Perks

• Medical, Dental, and Vision Coverage
• Life and Disability Insurance
• Flex Spending and Health Savings Accounts
• Virtual Health Visits and 24 Hour Nurse Line
• Healthy Pregnancy, Tobacco Cessation, and Weight Loss Programs
• 401(k) Plan with Company Match
• Employee Stock Purchase Program
• Paid Time Off (Holidays, Vacations, Sick Days) and Paid Parental Leave
• Military Leave & Support for National Guard and Reserves
• Employee Assistance, Adoption Assistance, and Tuition Reimbursement Programs
• Auto & Home Insurance Discounts
• Company Paid and Supplemental Life/Disability Insurance
• Accidental Death & Dismemberment, Critical Illness, and Accident Insurance
• Group Legal Plan

Herc Rentals is an equal opportunity employer and does not discriminate based on race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.