Jr Sales Support Executive

Position Overview

NielsenIQ is seeking a talented Sales Support Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Sales Support Manager, this role will work with cross functional teams (Sales, Sales Operations, Product, Customer Success, Finance) to identify and manage the right mix of tools and processes to assure a healthy pipeline and move opportunities to recognize revenue faster. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in all stages in sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills.

Key Responsibilities

• Create and update sales opportunities in CRM to ensure a healthy pipeline. Manage tasks to progress opportunities to revenue as quickly as possible; including assisting with PO tracking and management, processing of orders, billing and coordinating with cross-functional team members on product delivery as applicable to ensure a stellar customer experience (includes Sales operations, Product, Finance, and Delivery).
• Help drive the development, automation, governance, measurement and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support.
• Partner closely with major business functions across the quote to order life cycle including Product, Finance, Sales, Order Management and Legal to resolve order questions and process orders quickly without error.
• Drive compliance with company policies, business rules and revenue recognition principles.
• Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in a timely manner.
• Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the sales cycle and alert sellers of at-risk opportunities to ensure teams stay on track to meet or exceed sales goals.
• Proactively identify opportunities to improve the sales process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency across the sales cycle.
• Serve as an expert on internal sales processes related to pricing, quoting, legal, ordering and delivery to guide sellers on best practices and ensure adherence.

Required Qualifications

• 2+ years of related work experience in Sales Support, Deal Desk or Finance
• Bachelor’s degree
• Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions
• Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met
• Skilled at building strong working relationships and providing service with team members in varying departments and/or levels of management
• Ability to manage multiple projects simultaneously while meeting deadlines
• Understanding of the sales cycle and common pain points sellers encounter with a desire to drive improvements
• Experience building and/or using sales performance reporting in a CRM, PowerBI or similar software
• Excellent written, verbal and active listening skills
• Ability to drive productivity working in a remote, fast paced environment

Benefits & Perks

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)