IT Support Technician

Position Overview

We are seeking a proactive and detail-oriented IT Support Technician Level 1 to join our team. The successful candidate will provide first-line technical support and help ensure the smooth operation of computer systems in a hospitality environment.

This role offers an excellent opportunity for growth and professional development within our IT department and exposure to hospitality enterprise systems.

Key Responsibilities

• Technical Support: Provide first-line support for hardware and software, and assist the IT Manager with network issues, including troubleshooting and resolving technical problems.
• IT Inventory: Perform and maintain a comprehensive inventory of all IT assets, ensuring the database is always up to date.
• System Maintenance: Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network devices.
• User Assistance: Support end-users by responding to help desk tickets, diagnosing problems, providing solutions, or escalating issues when necessary.
• Documentation: Maintain accurate records of technical issues, resolutions, and IT asset inventory.
• Collaboration: Work closely with the IT Manager and other departments to ensure optimal system performance and user satisfaction.
• Hospitality Systems Support: Provide support for hotel systems such as POS, PMS, back-office systems, and guest-facing technologies.
• DVR / CAM Systems: Perform routine maintenance and troubleshooting with cameras setup.
• Device Relocation: Safely move and set up devices (workstation) weighing up to 40 lbs.
• On-Site Support: Provide hands-on support in guest areas, front desk, offices, and back-of-house areas when needed.

Required Qualifications

• Basic understanding of computer systems, networks, and troubleshooting techniques.
• Previous experience in Hospitality IT environments is highly desirable.
• Familiarity with hotel systems such as Oracle/Micros POS, PMS systems, printers, scanners, and guest network environments is a strong plus.
• Cable Management & Rack Experience: Proficient in organizing and managing cables at user stations, including experience with rack installations and patch panels.
• Familiarity with operating systems and platforms such as Windows, tablets, and common enterprise software applications.
• Must be comfortable working in a fast-paced, 24/7 hospitality operation environment where downtime impacts guests and operations.
• Strong communication skills with the ability to provide clear and polite instructions to end-users and leadership.
• Ability to work independently and as part of a team.
• Good customer service mindset and professional attitude.
• Relevant certifications are a plus.