Business Analyst, GenAI & Engagement

Position Overview

At Dow Jones Newswires, we power the decisions of the most discerning financial professionals with timely, actionable content and data. As we deepen our use of machine content generation with machine learning and Generative AI, we seek a Business Analyst who can help us scale offerings for clients and partners in the financial services industry through automation, smarter content ingestion, and AI-enabled production. Reporting to the Head of Newswires Business Management & Commercial Strategy, you will contribute to strategies, analysis, and processes that transform raw data into high-value intelligence for wealth managers, investors, asset managers and related stakeholders. You'll get to be at the nexus of world-renowned business journalism, content strategy, marketing, partnerships, operations, and AI while working closely with experienced content, business strategy and product teams in a collaborative, dynamic environment.

Salary: $65,000 - $80,000

Key Responsibilities

• Assist the Generative AI commercial owner and internal teams in the analysis and documentation of prospective client and partner deals.
• Conduct QA and compliance tests on output generated by partners and clients.
• Assist with client engagement record keeping.
• Assist with client and partner rollouts and certifications, including maintaining checklists for bespoke commercial engagements, as well as documenting and reporting on project milestones.
• Assist in gathering, analyzing and reporting on usage metrics.
• Manage responses to customer feedback and customer service issues, directing them to resolution.
• Assist the Newswires business team in content and commercial strategy initiatives for a range of Dow Jones Newswires products.
• Assist in the research, analysis, management, and testing of new content and product features, often involving machine and AI generation.
• Assist the Newswires content and commercial strategy teams in identifying, reviewing, and helping ingest new news, data, and analysis content sets.
• Contribute to AI prompt writing, results testing, and the research and development of new AI approaches as Newswires creates tools, datasets, and other content offerings for wealth managers.
• Contribute to the content automation team in the creation and maintenance of machine language processes.
• Contribute to the machine translation work overseen by the Newswires Content Strategy team.

Required Qualifications

• 1-3 years experience.
• Experience with data analysis and using business intelligence tools like Tableau and spreadsheets.
• Experience or demonstrable interest in leveraging large language models, generative content, and automated content approaches in the content and media space.
• Demonstrable analytical and research skills with the ability to interpret, synthesize, and distill information.
• Work experience or related coursework in the generative AI, financial, investment, data science, human-computer interaction, and/or wealth management domains.
• Strong attention to detail, organizational skills, and commitment to high-quality output.
• Excellent research, business analysis, and communication skills with the confidence to ask questions.
• Ability to distill and explain ideas clearly and engage stakeholders.
• Ability to work independently while collaborating fluidly across teams (news, product, engineering, events, education) in a cross-functional environment.
• Aptitude for thinking fluidly to solve problems, deflect distractions, and overcome obstacles.
• A strong ethical compass and respect for journalistic integrity, accuracy, and compliance.
• Multilingual abilities beyond English are a plus.

Benefits & Perks

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program