Window Clerk/Customer Service

Position Overview

USPS is a trusted national organization delivering reliable, affordable, and universal mail services to communities across the country. As a Window Clerk / Customer Service representative, you will be the first point of contact for customers, ensuring positive experiences while supporting USPS's mission of dependable and efficient service.

Key Responsibilities

• Assist customers with mailing services, product information, and transactions
• Process sales for postage, money orders, and other USPS services
• Handle cash, credit, and other payment methods accurately
• Answer customer inquiries and resolve issues in a professional manner
• Weigh, sort, and prepare packages and mail for processing
• Maintain compliance with USPS policies and service standards

Required Qualifications

• Strong customer service and communication skills
• Ability to handle cash transactions with accuracy
• Basic computer skills for processing transactions and record keeping
• Attention to detail and problem-solving ability
• Ability to work in a fast-paced environment

Preferred Qualifications

• Previous experience in retail, cashier, or customer service roles
• Knowledge of USPS products and services is a plus
• Team-oriented mindset with the ability to adapt quickly

Benefits & Perks

• Competitive pay for customer service and clerical positions
• Comprehensive benefits including healthcare, dental, and vision coverage
• Retirement savings plans with USPS contributions
• Paid time off, holidays, and sick leave
• Opportunities for overtime to earn extra money