<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">A company is looking for an IT Technician (Remote - CST).</h2>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Provide tier 1 support for all end users both remotely and in person</li>
 <li style="margin: 10px 0; line-height: 1.6;">Diagnose and resolve technical issues related to various operating systems and software</li>
 <li style="margin: 10px 0; line-height: 1.6;">Collaborate with stakeholders and conduct onboarding sessions for new employees globally</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">3+ years of experience supporting end users both in-person and remotely, preferably at a SaaS company</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience with IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity</li>
 <li style="margin: 10px 0; line-height: 1.6;">Significant experience providing software support to Windows and macOS users</li>
 <li style="margin: 10px 0; line-height: 1.6;">Background in IT support within a startup or SaaS environment</li>
 <li style="margin: 10px 0; line-height: 1.6;">Practical understanding of networking and troubleshooting wireless networks</li>
 </ul>
</section>

IT Technician (Help Desk Support)

Job Description

A company is looking for an IT Technician (Remote - CST).

Key Responsibilities

Required Qualifications

Required Skills