Shopify order fulfillment manager/ Customer Service manager

Job Summary

We are seeking a dynamic and highly organized Shopify Order Fulfillment Manager / Customer Service Manager to lead our order processing, inventory management, and customer support operations. In this pivotal role, you will oversee the end-to-end order fulfillment process, ensuring timely delivery, accurate inventory control, and exceptional customer service. Your leadership will drive process improvements, optimize logistics workflows, and foster a customer-centric environment that promotes operational excellence and continuous growth. This role offers an exciting opportunity to manage a fast-paced supply chain environment while implementing innovative strategies to enhance efficiency and customer satisfaction.

Responsibilities

• Oversee daily Shopify order fulfillment operations, ensuring orders are processed accurately and dispatched on time.
• Manage inventory levels through robust inventory management systems, coordinating with procurement and warehouse teams to prevent stock discrepancies.
• Lead process improvement initiatives utilizing Lean principles and supply chain analytics to streamline workflows and reduce waste.
• Coordinate transportation planning and logistics activities, including freight management, shipping & receiving, and warehouse distribution to optimize delivery times and costs.
• Supervise warehouse staff, including warehouse supervisors and dispatchers, fostering a culture of safety, accountability, and continuous improvement.
• Collaborate with third-party logistics providers (3PL) and NVOCC (Non-Vessel Operating Common Carrier) partners to ensure seamless freight movement.
• Utilize ERP systems such as AS400 and warehouse management systems to monitor operations, analyze supply chain data, and implement supply chain management best practices.
• Manage budgeting processes related to procurement, transportation costs, and warehouse operations while maintaining profit & loss accountability.
• Develop demand planning strategies aligned with production planning to meet customer expectations without overstocking or shortages.
• Implement process improvements across procurement, materials management, shipping & receiving, and inventory control to enhance operational efficiency.

Experience

• Proven experience in supply chain management with a focus on order fulfillment within e-commerce or retail environments.
• Demonstrated supervisory experience leading warehouse teams or logistics staff in fast-paced settings.
• Strong background in transportation management systems (TMS), warehouse management systems (WMS), ERP systems like AS400, and supply chain analytics tools.
• Familiarity with freight forwarding (including NVOCC operations), 3PL partnerships, procurement processes, and fleet management.
• Knowledge of demand planning, production planning, continuous improvement methodologies such as Lean or Six Sigma, and process optimization techniques.
• Experience managing budgets related to logistics operations while maintaining profitability metrics such as profit & loss statements.
• Ability to analyze complex supply chain data for decision-making; excellent organizational skills with attention to detail.
• Forklift certification or warehouse experience is preferred; familiarity with transportation planning tools is a plus. Join us in leading our order fulfillment operations with energy and precision! Your expertise will help us deliver exceptional service while continuously refining our processes for maximum efficiency—empowering our team to excel every day!

Pay

Pay: $15.00 - $18.00 per hour

Expected hours

Expected hours: 40.0 per week

Work Location

Work Location: In person