<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">A company is looking for a ServiceNow Support Analyst.</h2>
</section>
<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Act as the escalation point for complex incidents and service requests from Tier 1 support</li>
 <li style="margin: 10px 0; line-height: 1.6;">Analyze and troubleshoot ServiceNow platform issues, providing root cause analysis and solution recommendations</li>
 <li style="margin: 10px 0; line-height: 1.6;">Create and update knowledge articles for recurring issues to enhance support efficiency</li>
 </ul>
</section>
<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Label:</strong> Bachelor's Degree or higher, or 4 years of relevant experience may substitute for education</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Label:</strong> Strong knowledge of Jira, and ServiceNow Incident, Request, Change, and Problem Management modules</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Label:</strong> Basic understanding of ServiceNow workflows, scripting, and customizations</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Label:</strong> Proficiency in using ServiceNow's reporting tools</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Label:</strong> Ability to quickly assess, troubleshoot, and resolve issues with clear documentation</li>
 </ul>
</section>

ServiceNow Support Analyst

Job Description

A company is looking for a ServiceNow Support Analyst.

Key Responsibilities

Required Qualifications

Required Skills