Customer Service Associate

TruAbutment, Inc.

is a fast-growing CAD/CAM dental manufacturer headquartered in Irvine, CA. For more information about our company, please visit our website at www.truabutment.com.

Responsibilities:

• Follow up on incoming calls and messages in a timely manner
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Respond to customer concerns professionally, aiming to foster long-term trusting relationships
• Report to the Department Manager on potential issues affecting customers
• Maintain superior product knowledge and stay up to date on new pricing/promotions
• Provide administrative support to sales team in a timely manner
• Other tasks and responsibilities assigned by management

Required Experience / Qualifications:

• Experience as a Customer Service, Business Development Representative, Sales Account Executive, or similar role
• Hands-on experience with customer service and/or sales techniques (including cold calls)
• Experience with Microsoft Dynamics 365 Business Central (preferred) and basic computer skills
• Familiarity with MS Excel (analyzing spreadsheets and charts)
• Excellent communication, problem solving, and de-escalation skills

Work Location:

Location: One location

Work Remotely

No

Job Type:

Type: Full-time

Pay:

Pay: $36,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

Location: In person