Senior Process Associate, Entry Level Support Technician, Aerospace

Position Overview

Genpact is an advanced technology services and solutions company that drives change through AI and digital innovation. In this role – Senior Process Associate, Entry Level Support Technician, Aerospace – you will join a global team to assist airlines in resolving critical issues such as Aircraft on Ground (AOG) situations, troubleshooting engine systems, and coordinating parts and tooling support. If you thrive in a fast-moving, tech-driven environment and enjoy solving real-world problems, this opportunity is designed for you.

Key Responsibilities

• Provide 24/7/365 technical, logistics, and diagnostics support to both internal and external customers.
• Deliver aircraft on ground (AOG) coverage to help return aircraft to revenue service.
• Analyze and interpret technical manuals, service bulletins, and repair procedures.
• Troubleshoot tooling, support equipment questions, and engine systems issues.
• Process customer requests and assign them to appropriate subject matter experts.
• Provide AOG parts availability, quotations, and coordinate orders with the Distribution Center.
• Monitor phone lines and direct customer inquiries to the proper teams or departments.

Required Qualifications

• Strong written and verbal communication skills.
• Ability to work independently.
• Excellent PC skills with proficiency in MS Office, MS Outlook, and Excel.
• Must be available to work weekends and 2nd shift as needed.
• Certifications / Education / Experience:
  • 2-year technical/associate degree or preference for mechanical/aerospace-related study.
  • A&P Certification is preferred; alternatively, relevant experience in military aircraft maintenance is acceptable.

Preferred Qualifications

• Experience in Aerospace/Airline operations.
• General understanding of gas turbine systems and operating principles.

Benefits & Perks

• Compensation: $30.00 per hour
• Location: West Chester, Ohio area
• Be a transformation leader – work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – gain hands-on experience, mentorship, and continuous learning opportunities.
• Join a diverse team of over 140,000 bold thinkers and problem-solvers committed to innovation and inclusion.